Frequently Asked Questions

General Questions:
How do I order cookies?

We restock our store with "preorders" on Sunday at 8PM. These packs will be available till Wednesday 8AM or till stock sells out, which ever happens first. The following weekend we bake all of the previous weeks orders (usually on Friday night). We then delivery or drop off for shipping on Saturday or Sunday. 

Why do you only offer a limited number of packs?

We are still working out of a small space and while we would love to offer everyone cookies in all the flavors, we are not able to do so at this time. We are continuously working hard to improve our process to be able to offer more flavor packs and availability!

Do you offer large orders or discounts?

Yes! We consider large orders anything over a dozen and will discount accordingly so please use the contact form to get in touch. We also offer a standard discount of 10% when you order two packs or more.

Product Questions:
Why are your cookies priced at $22.99?

All our cookies on average are 7.5-8.2oz each, which equals ~2lbs of cookies, which is why we selected this price point.

Do you really weigh each cookie?

We sure do! We have a food scale and weigh each cookie individually. Since food scales are not 100% accurate, we estimate our cookies fall between 7.5oz and 8.2oz.

How long do your cookies last?

Our cookies last up to 8-12 days on the counter or in the fridge. If you will not eat the cookies within this time, we suggest freezing for up to 2 months.

How are they best served?

Our cookies can be eaten right from the package or heated in the microwave for 15-25 seconds (this varies based on microwaves). You can also place your cookies in an oven at 350 degrees for 3-4 minutes (for gooey center) or 8-10 minutes for crispier/dense cookie. If you choose to freeze your cookies, we suggest thawing them out before consuming or putting in the microwave.

Will the same menu always be available?

We will always have our OG Chocolate Chip, Standard Variety Pack and Peanut Butter Lovers Packs available. We will also have a Flavor of The Month Pack available which will change from month to month.

Do your cookies contain nuts?

While not all of our cookies contain peanuts/tree nuts, they are all processed in the same facility so chance of cross contamination is possible and very likely.

Shipping & Delivery Questions:
Do you offer local delivery?

Right now we are able to offer free local delivery up to 15 miles from 12590. For more information about our local delivery policy, please see here.

Can I pick up my order?

As of now we are not offering local pickups, but we offer free local delivery up to 15 miles from 12590 or shipping anywhere in NY via USPS.

Are there delivery windows that I need to be home for?

We normally do local deliveries between 9:30am – 2:30pm, however there will be cases when this needs to be adjusted based on the number of orders, weather or unforeseen conflicts. The great news is that you do not have to be home to accept delivery of your cookies as we will leave them by the door or in your mailbox! We will notify you of the delivery day and window up to one day prior.

How do I know when I can expect my delivery?

Local Delivery: You will receive one email one day prior to delivery with the day and time range we will be doing deliveries. On the day of delivery you will receive an email approximately one hour before our delivery time for that day that will let you know we have begun our delivery process for the day. Please note this email is a notification that we have initiated the process for local delivery orders and is not a time estimate for your order to be delivered. Once your cookies are placed in your mailbox or at your front door you will receive an email and/or text message if you supplied your mobile number at checkout.

Shipping: If you are receiving your cookies via USPS, you will receive the tracking number via email and can also check it on your Order Page.

Why is the price to ship cookies so high?

Unfortunately, we do not control shipping prices, but in order to make sure our cookies arrive fresh and fully intact we only ship via USPS using their flat rate boxes. If you purchase 2 boxes, the standard USPS rate will be the same, if you purchase 3-4 boxes the standard USPS rate will be the same as we are able to combine boxes to save you on the shipping costs.